Return & Refund Policy

All sales are final, with qualifying exceptions

We generally do not accept returns because you changed your mind, no longer want the item, do not like it after receiving it, or selected the wrong size yourself. Please carefully check your selected item and size before paying. This policy does not limit any consumer rights, remedies, or protections that cannot legally be waived.

Damaged, defective, or misdescribed products

If a product arrives damaged, defective, or materially different from its advertised condition, contact us to request a review. All products are sold brand new. Include your order number, a description of the issue, and clear photos of the item and packaging when available.

Wrong item or wrong size sent

If we or our supplier send a different product or a different size from the one you actually ordered, you may request review for a return, replacement, or refund as appropriate. A customer selecting the wrong size during checkout is different from the supplier sending the wrong size.

Delivery after the expected arrival deadline

If delivery occurs after the original expected arrival deadline shown for your selected shipping method at checkout, the order is eligible for review under our late-delivery return/refund policy. Eligibility for review is not a promise of an automatic refund in every circumstance. We also address undelivered and lost parcels, including any cancellation or refund rights required by law.

How to report an issue

Open your private order tracking link and choose “Report an order problem.” Select the issue, describe what happened, and attach supporting photos if relevant. You can also use our contact form. Report problems promptly and keep the item, accessories, and packaging until we provide instructions. Do not send an item back without receiving return instructions.

Approved returns and refunds

We review the information provided and explain the decision and next steps. For qualifying merchant or supplier errors, we arrange appropriate return instructions and cover reasonable required return shipping, including a prepaid label when the service is configured. Any refund is returned through the original payment method; the payment provider and your bank determine when it appears. A partial refund, replacement, or other resolution may be offered where appropriate, without restricting mandatory rights.

Shipping delays and mandatory rights

If we cannot ship on time, we follow our Shipping Policy’s notice, consent, cancellation, and refund process. This final-sale policy does not eliminate protections for non-delivery, unauthorized transactions, materially misdescribed products, or rights under applicable consumer protection laws and payment-network rules.